What is the rental rate?

The rental rate is $350 for 2 hours, $500 for 4 hours, or $1,000 to ball all day. Additional time can be added to any package for $100/hour.

Do you deliver the mobile arcade to any location?

Yes, we deliver the trailer anywhere you'd like in Richmond and surrounding areas. For locations beyond 20 miles from our home court in Mechanicsville, we charge a $25 fee.

What is included in the basic rental package?

The basic rental package includes our custom-built mobile arcade featuring four basketball games. We pull up, you ball out.

How do I book Hoop Richmond for my event?

We have flexibility to accommodate daytime or evening events most days of the week. You can book us by visiting our website and clicking the "Book Now" button or contacting us directly via phone or email. We also respond to messages on Instagram.

Is there a deposit required to reserve a date?

Yes, we require a non-refundable 50% deposit to secure your booking. The remaining 50% (+ $25 delivery fee, if applicable) is due the day of your event.

What is your cancellation policy?

We understand unexpected things can change your plans. We will work with you to accommodate rescheduling. Cancel up to 48 hours before your event and receive a credit of your deposit to be used for a new booking within 6 months. Any cancellations within 48 hours of your event will be required to pay the full booking fee.

How far in advance should I book my event?

We recommend booking as early as possible to secure your preferred date and time, especially during peak seasons. Last minute request? Contact us and we will do our best to fit you in.

Can the mobile arcade be set up indoors?

Yes, our mobile arcade can be set up both indoors and outdoors, provided there is enough space and access for the trailer.

How much space is needed for the mobile arcade?

The space required will depend on the venue layout. We recommend an area that can comfortably accommodate the trailer and allow for safe gameplay. The trailer is 10’ tall, 8.5’ wide and 18’ long.

Do you provide staff to manage the arcade during the event?

We typically arrive to your event 15 minutes early to get set up. Our staff will go over the games and the trailer with you and answer any questions you may have. Then we leave the event and come back at the end of your party. The games and trailer don’t require any supervision, so we are confident everything will be just fine.

What if I need additional hours beyond the initial booking?

Additional hours can be added to any package for $100 per hour. It's best to arrange this in advance, but we may be able to accommodate last-minute extensions depending on availability.

What forms of payment do you accept?

We accept all major credit cards and debit cards through our online payment system.

Is there an age limit for playing the arcade games?

Our arcade games are suitable for all ages, but we recommend adult supervision for younger children to ensure safety. We found 6 years and up is the sweet spot.

What happens in the event of bad weather?

Hoop will be there rain or shine! If it does rain, the big doors where your guests play are shielded from getting wet! If you would like to reschedule though we can look at our calendar and work with you to find a date that works.

Can I book Hoop Richmond for corporate events?

Absolutely! Hoop Richmond is perfect for corporate events, team-building activities, company picnics, and more.

Can Hoop Richmond be used for fundraisers?

Yes! We encourage using Hoop Richmond as a unique fundraising experience. It will keep participants of all ages fully engaged.

Do you offer discounts for multiple bookings or referrals?

We occasionally offer discounts for multiple bookings or referrals. Please contact us for current promotions and special offers.

How can I contact Hoop Richmond if I have more questions?

We want to hear from you! You can reach us by call or text (804-830-7008), email (info@hoop-richmond.com), or on Instagram (@hooprichmond).